Privacy policy

The Better Brownie Bakery (Sole trader), 2 Williamson Close, Diss, Norfolk, IP22 4DW, United Kingdom. We are the data controller for the information described here. Contact us at thebetterbrowniebakery@gmail.com.

Your name, email address, delivery address and any delivery note you give us; the details of your order; and basic technical information such as your device type and pages visited. We never see or store your full card details.

To take payment, bake and pack your order, arrange Royal Mail delivery, send you order confirmations and tracking updates, answer your questions, and keep the records we are required to keep for tax and food-safety purposes.

Our legal bases are performing our contract with you (your order), our legal obligations (records), and our legitimate interests (running and protecting the shop). Optional cookies rely on your consent.

Only the services needed to fulfil your order: Stripe (card payments), Royal Mail (postage and tracking), SMTP2GO (sending your order emails), and our website and database hosting provider. They act on our instructions and are not allowed to use your details for their own marketing.

Order and payment records are kept for six years to meet UK tax rules. Anything we no longer need is deleted.

You can ask us for a copy of your information, correct it, ask us to delete it, object to how we use it, or ask us to restrict it. Email us and we'll respond within one month. If you're unhappy with our answer you can complain to the Information Commissioner's Office (ico.org.uk).

We only send marketing emails if you ask us to, and every one has an unsubscribe link. Order confirmations and delivery updates are part of your purchase, not marketing.

See our cookie policy for the cookies we set and how to change your choice. Optional cookies are only used with your consent.