Terms of sale

The Better Brownie Bakery (Sole trader), 2 Williamson Close, Diss, Norfolk, IP22 4DW, United Kingdom. Contact us at thebetterbrowniebakery@gmail.com.

Placing an order is an offer to buy. Your contract with us starts when we confirm your order by email. If we cannot bake or send your order we will tell you and refund you in full.

Prices are in pounds sterling and include Royal Mail tracked delivery within the UK mainland. Payment is taken securely by Stripe at checkout. We are not currently VAT registered, so no VAT is charged.

Orders are dispatched within 2 working days and sent by Royal Mail tracked post. We'll email your tracking number once your parcel is on its way. Please make sure your address and postcode are correct — we cannot refund parcels lost because of an incorrect address.

Our brownies are freshly baked, perishable food, so the usual 14-day right to change your mind does not apply (as allowed under the Consumer Contracts Regulations 2013). Once an order is placed we cannot accept returns.

If you get in touch before we have baked and dispatched your order, we will always do our best to amend or cancel it for you.

If something is wrong with your order — for example it arrives damaged, incorrect or not up to standard — email us within 48 hours of delivery with a photo and your order number. We’ll work with you to put it right. We handle every issue fairly and on a case-by-case basis. This doesn’t affect your legal rights under the Consumer Rights Act 2015.

Everything we bake is gluten free, and allergens are listed under every flavour. Please read our allergy information before ordering. Brownies are best enjoyed within the use-by date on the box and kept in a cool, dry place.

Email us and we'll reply as quickly as we can. These terms are governed by the law of England and Wales.